Question 1

How do I join?

Accepted Answer

Select the membership page on our website and register for the membership level that works for you.
 
Alternatively call us on 07825 884009 and we can register you over the phone.

Question 2

How do I pay?

Accepted Answer

Membership payments are automatically made on the debit/credit card you registered with.  You can stop your payment anytime by login into your profile and cancelling your membership.

Question 3

How do I book a class?

Accepted Answer

Once you are registered on our website you can book classes directly on our booking page. You can also cancel online if you are no longer able to make the class.
 
If you are booked on a class you will be automatically updated via email it any changes are made to the booking by The Dog Academy.

Question 4

Do you offer multi-dog discount membership?

Accepted Answer

Membership is based on either one handler or one dog depending what works best for you (only one dog/handler per class per membership)

Question 5

Can I cancel at any time?

Accepted Answer

Yes, but we hope you won’t! You can cancel really easily from inside your membership dashboard. You will still be able to book your usual classes during the cancellation period.  Please note we do not offer refunds and if you wish to rejoin the membership at a later date and costs have increased, you will need to re join at the new price.

Question 6

Are puppy classes and socialisation sessions included?

Accepted Answer

No, our puppy/young dog  and socialisation classes are not included in the membership.
 
Socialisation classes are often hosted by a guest behaviourist and the puppy and young dog classes are a set course. Please see our puppies section on the website for more information or contact us.